Privacy Policy

This Privacy Policy explains the basis on which we will treat your personal data, including but not limited to payment data, and other data that we collect from you or other sources or that you provide in order to access and use the Pure Herbs website.

We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices.

By using our Services, you consent to the handling of the data in accordance with this Privacy Policy.

What data may we collect from you?

We may collect and process the following data:

-Data you provide by filling out forms on the Site, including data provided when registering to use the Site, subscribing to our services, posting materials or requesting other services.

-Data that you provide to us, or that we may collect from you, when you inform us of any difficulty you encounter when using our website.  

-Correspondence record if contacting us.   

-Details of the transactions you have made through our website and the details of our processing and delivery of the goods you have ordered such as name, address and phone number to confirm the purchase order.

-Details about your computer, including, for example, your IP address, operating system and browser type, as well as data about your general use of the Internet (for example, by using technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, etc.).   

-Your email address provided to us.

-Any other data we consider necessary to enhance your experience of using the Site. 

How will we use your data?

We may use data in the following cases:

-To provide you with information, products or services that you request from us or that we believe you may be interested in, and where you have consented to be contacted for such purposes.  

-To provide you with services based on the location you are in, such as advertising, search results and other content personalized to you.  

-To improve our services and to provide better and more personalized services.  

-To ensure that the content of our site is presented in the most effective way for you and the device you use to access our site.  

-To notify you of changes made by our site.  

-For any other reason we deem necessary to enhance your browsing experience of the Site.  

To whom can we disclose the data?

We are the sole owner of the data collected on this website, we only have access to all information that you voluntarily provide to us via email or via any other direct means of communication with you as we undertake that we will not sell or rent such data to any third party.

The data of our customers is a very important part of our business and therefore we only share data as mentioned below and with companies that follow practices that have protection benefits and, to a minimum, similar to those contained in the Privacy Policy.

Other Parties

To provide our Services, we may cooperate with other affiliates or non-affiliated service providers (e.g., couriers used to deliver products to you, marketing companies, payment processing companies for online transactions, etc.). In order to carry out your transactions, these other companies may store data in a digital wallet so that your use of our services is more effective.

You understand how important it is for these companies to access relevant data to perform their tasks. We may also receive data from these companies (e.g., delivery data and updated addresses), for use (e.g., to correct our records and deliver goods for any purchase you make). We ensure that these companies do not use the data for other purposes.

Marketing & Promotions

 We may also use the data to provide you with information about goods and services you may be interested in as well as to enhance your experience browsing and using the site, service messages, new features, improvements, special offers and events of interest. We can communicate with you via various channels, including but not limited to emails, web notifications, publications, phone, and app messages.

Protect our site and other sites

We disclose a customer's account and other personal data when we believe such disclosure is appropriate to comply with laws and law enforcement investigations and to protect the rights, property or safety of our users or others. This involves exchanging data with other companies and organizations for several reasons, including protection against fraud and reducing credit risk.  

How do we store your data?

When we collect sensitive data (such as credit card data) that data is encrypted and transmitted to us in a secure manner, you can verify this by looking for the lock icon in the address bar and looking for "https" at the beginning of the web page address, we will store the data for as long as necessary in accordance with this Privacy Policy or the data may be transferred, stored, processed, and used by non-affiliated service providers or affiliates to process payments and provide support services. Technical. 

What protection standards do we apply?

We take the necessary steps technically, commercially, technically, and administratively to ensure that data is handled securely and in line with this Privacy Policy, in order to protect data from unauthorized access, alteration, disclosure or destruction. We may, for example, use encrypted electronic technology to protect data as it is transmitted to our site.

While we use encryption to protect sensitive data in transit over the Internet, we protect your information offline, only employees who need the information to perform a specific task (e.g., billing or customer service) are granted access to personally identifiable information, and the computers/servers where we store personally identifiable information are kept in a secure environment. It is important for you to ensure that your password and the device you use to access our site are protected to avoid any unauthorized access from third parties. It is your sole responsibility to keep your password strictly confidential, for example, be sure to log out after you have finished using a common device.  

How can you access and edit data?

You can access a wide range of data about your account and your dealings with the site for the purpose of viewing and, in some cases, updating data.  

Examples of data that you can easily access on the site

-Up-to-date data regarding your most recent purchase orders.

-Personal identification data (including name, email, password, correspondence and personal advertising preferences).

-Email notification settings:

You can refuse to receive our future marketing communications at any time by adjusting your customer communications preferences, via the unsubscribe link in the email communications. To shop through the mobile app you will need to adjust the notification settings in the general section of your mobile.

You can unsubscribe from any future communication channels from us at any time where you can do the following at any time by contacting us via the email address or phone number located on the "Contact Us" page of our website:

-See the data we have about you, if any.

-Update/correct any data we have about you.

-Request the deletion of any data we have about you.

-Raise any concern you have about our use of your data.

We may retain a copy of the data for the purposes of complying with laws, in particular when you update the information where we keep a copy of the previous data for keeping in our records.

What if we change our privacy policy?

Our business is constantly changing, so our Privacy Policy may be affected and need to change in parallel. We will post the current version of this Privacy Policy on the Site and it will remain in effect from the time it is posted on the Site or based on the date set by us as its effective date.

We may periodically send emails to you with our notices and terms, but you should check your frequent visits to our site for the latest changes.

You should check the Privacy Policy regularly. Your continued use of the Site following any changes constitutes your acceptance of this Privacy Policy as amended.

How can you contact us?

If you have any queries related to your data on the site, please contact us and let us know the exact description of your inquiries, and we will respond to and process them.

We wish you enjoyable and safe shopping with us.